Our COVID-19 Response
We are planning to reopen our bank lobbies beginning Tuesday, May 12th, we want you to be aware of the following information.
Please continue to use our drive-thru lanes, night depositories, telephone, mobile, and online banking products as our lobbies will be staffed only on a limited basis to comply with State of Ohio rules.
For Lobby Customers:
DO NOT ENTER IF SYMPTOMATIC (Cough, sneezing, headache, fever)
WE MUST REQUIRE THAT YOU HONOR SOCIAL DISTANCING AS MARKED ON OUR LOBBY FLOORS
WE ARE REQUIRED TO LIMIT CUSTOMERS TO A MAXIMUM CAPACITY PER LOCATION. WE MAY NEED TO GUIDE YOU TO REMAIN OUTSIDE UNTIL A SPOT BECOMES AVAILABLE
8:30 – 9:00AM IS RESERVED FOR HIGH RISK CUSTOMERS (Generally: Elderly or compromised)
WE RECOMMEND THAT YOU SCHEDULE APPOINTMENTS FOR LOANS AND NEW ACCOUNTS SHOULD YOU BE UNABLE TO USE OUR ONLINE ACCOUNT OPENING OR LOAN APPLICATION SERVICES
We have been working hard to take safety precautions to protect you and our employees during this pandemic. We have: Spread out our service areas to maintain the appropriate social distance as required by law.
Our employees are subject to a daily symptoms’ assessment prior to reporting to work.
Employees are required to stay home if they have any symptoms.
Face coverings are required for all employees
Our staff needs to periodically take time for regular hand washing/sanitizing
We have acquired sufficient supplies to be able clean high touch areas often
We have installed plexiglass sneeze guards to add an extra layer of protection.
We want to remind you that almost every banking activity can continue to be performed remotely and encourage you to consider using those channels. This would allow those customers who have difficulty using alternative methods, access to our lobbies. We will continue to monitor recommendations from local, state and federal health departments and will make modifications accordingly. Thank you for being a First Federal Customer!
Avoid Delays. Enroll in e-Statements Today!
As you know, many businesses are looking at new ways of operating and in many cases are doing so with a reduced workforce. As a result, you may experience a delay in such services as paper statements. Therefore, we invite all our customers to take advantage of our FREE and EASY e-STATEMENTS!
If you are not currently using our online banking or Mobile App, you will need to ENROLL in those services first.
Whether you are a long-time customer or new to First Federal, WE ARE HERE FOR YOU! Please, feel free to contact us with your questions or concerns.
We Can Tailor Solutions Just For You!
Dear Customers and Community:
First Federal continues to serve our community during this difficult time. We have worked hard to protect our staff and find creative ways to serve our customers. I am very proud of them and their dedication to you all. To say this has been one of the most challenging situations in decades is an understatement. We are sensitive to the challenges, financial and otherwise, this pandemic has brought upon our customers and our community. Please reach out to our staff. Our financial service representatives, branch managers, and loan officers are available to assist you. We do not treat customers with a ‘one size fits all’ approach. Each customer relationship is unique and we work hard to tailor solutions to your particular set of circumstances. Whether you are a long-time customer or new to First Federal, please do not hesitate to contact us. We promise to listen and care!
Trent Troyer, President & CEO