Teller Supervisor

Office: Dover

Work Hours: Variable Hours, Monday thru Saturday

Job Summary

The primary focus of this position is to coordinate branch operations related to customer service. The Teller Supervisor supervises the teller staff and trains/coaches to achieve desired results in product knowledge, referrals and superior customer service.

Duties and Responsibilities

  • Performs teller duties on a daily basis.
  • Assists in the supervision of the office and ensures proper functioning of day-to-day operations, including opening and closing office procedures, daily vault duties, control of cash levels and maintaining an adequate supply of inventory (negotiable instruments, forms and other supplies).
  • Directly handles administrative aspects of the office, including but not limited to, completion of various audits, monitoring of control accounts, management of cash items and control of teller overages/shortages.
  • Ensures that all customer service functions are performed in compliance with bank policy, procedures, security and audit guidelines.
  • Sets priorities, directs and delegates responsibilities to staff.
  • Performs or oversees daily vault settlement, ATM balancing and night deposit controls. 
  • Makes discretionary decisions to maximize customer satisfaction.
  • Owns customer problems until resolution by providing research, solutions and follow up if needed.
  • Evaluates teller staff job performance on a continual basis, providing coaching and guidance as needed.
  • Demonstrates sound judgment in decision making, abiding appropriately to bank policy, guidelines and procedures. Leads by example.
  • Provides continuous education of bank policies and procedures to staff, and ensures that policy is adhered to.
  • Represents the bank in business development and community activities.
  • Performs other duties as assigned and directed by management, potentially opening new accounts as needed.

Qualifications

  • High school diploma or equivalent, excellent oral and written communication skills.
  • Multi-tasking ability, flexibility and excellent customer service skills.
  • Ability to make good, sound decisions on a regular basis.
  • Extensive knowledge of bank policies and procedures.
  • Ability to conduct performance evaluations on teller staff, including new hires and current staff.
  • Ability to develop staff schedule
  • Ability to lead by example and present a professional image.
  • Ability to establish oneself as a leader, not only perform in a leadership role, but to also be recognized by others as a leader. Work in a team environment, interacting well and in a positive manner with others.

 

Send Us Your Resume

You can mail your resume to:

First Federal Community Bank
Attn: Human Resources
321 N. Wooster Ave.
PO Box 38
Dover, OH 44622

Or send via email to:

swilson@firstfed.com

First Federal Community Bank is an equal employment opportunity employer.